How to Log in and Verify Account on BitForex

How to Log in to BitForex

How to Log in to your BitForex Account [Mobile]

Using Mobile Web to Log in to the BitForex Account

1. Go to the BitForex homepage on your phone and select the symbol from the top right corner.

2. Click [Log In].

3. Enter your Email address, enter your Password, and click [Login].

4. The login procedure is now over.

Using BingX App to Log in the BitForex Account

1. Open the BitForex App [BitForex App Android] you downloaded select the symbol in the top left corner.

2. Press [Login to BitForex].

3. Enter [Email Address], and [Password] you have registered at BitForex and click the [Login] button.

4. We have completed the login process.

How to Log in to your BitForex account [PC]

How to Log in to BitForex with Email

1. Go to the BitForex mainpage, and select [Log In] from the top right corner.

2. After entering your registered [Email] and [Password], click [Log in].

3. We have finished with the Login.

How to Log in to BitForex with Phone Number

1. Visit the BitForex homepage and click [Log in] in the top right corner.

2. Enter your number phone and password. Then, click [Login].

3. To solve the Safety Verification challenge, enter the SMS Verification code sent to your phone number.

4. We have finished with the login.

Frequently Asked Questions (FAQ) about Login

How to retrieve your login password？

1. Click [Log in].

2. Click [Forgot Password] on the login page to enter the password recovery page.

3.  Enter your account.

4. Then follow the steps on the page, enter your new password, and make sure your new password is the same. Enter your E-mail verification code. Then click [OK].

5. the system will automatically jump to the login page, and then complete the password modification.

Tips: After you reset your password, for safety concerns, you cannot withdraw assets on your account in the following three days. Please be noted.

Why did I receive an Unknown Sign-in Notification Email？

Unknown Sign-in Notification is a safeguard measure for account security. To protect your account security, BitForex will send you an [Unknown Sign-in Notification] email when you log in on a new device, in a new location, or from a new IP address.

Please double-check whether the sign-in IP address and location in the [Unknown Sign-in Notification] email is yours:

If yes, please ignore the email.

If not, please reset the login password or disable your account and submit a ticket immediately to avoid unnecessary asset loss.

Why can’t I receive an SMS?

The network congestion of the mobile phone may incur the problem, please try again in 10 minutes.

However, you can try to solve the problem by following the steps below: 

1. Please make sure the phone signal is working well. If not, please move to a place where you can receive a good signal on your phone;

2. Turn off the function of the blacklist or other ways to block SMS;

3. Switch your phone to Airplane Mode, reboot your phone, and then switch off Airplane Mode. 

If none of the provided solutions can solve your problem, please submit a ticket.

How to Verify your Account on BitForex

How to Authenticate Your Identity on BitForex (KYC)

1. On the homepage, click the profile tag [Identity Authenciation].

2. Click [Authentication].

3. Fill out your personal information as needed, then click [Next].

Note: Three kinds of personal ID can be chosen: ID card, passport, and driver’s license.

4. Please click [Submit] after adding the necessary materials.

Activating Google Verification on BitForex

1. Download "Google Authenticator" on your phone. IOS users can download this app from APP Store and users with Android devices could download it from their application stores.

iOS Version Download Link: https://itunes.apple.com/cn/app/google-authenticator/id388497605?mt=8

Android Version Download Link: https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2

Android Version Download QR Code：

2. Please open the installed Google Authenticator App to create an account, Click ‘+’ to [scan a barcode].

3. On BitForex, Click "Google Authenticator" in "Security Settings". Scan the QR code shown on the "Bind Google Authenticator" page, and the Google Authenticator App will generate a 6-digit verification code. Enter both the email verification code and Google verification code and click "Confirm".

4. Once the confirmation is finished, the binding is successful.

Activating SMS Verification on BitForex

If you sign up with your phone, you have SMS Authentication by default.

1. If you sign up with your email, please click [Security Settings] on the dashboard to enable phone verification(SMS auth). 

2. Click the [Bind Now] after the Mobile phone.

3. Select the country code, fill in your phone number, and complete the SMS and Email verification. Click the [Confirm] button to complete the binding.

Activating Anti-Phishing Code Verification on BitForex

What is Anti-Phishing Code

Anti-Phishing Code is a security feature provided by Bitforex that allows users to add an extra layer of security to their accounts. Once you have enabled the Anti-Phishing Code, it will be included in all genuine emails sent to you from Bitforex. This code will help you to discern real emails from phishing emails, helping you to prevent phishing attempts.

How to set up your Anti-Phishing Code

1. Navigate to your account dashboard. You can find Security Settings under the email tab, Click the Security Settings.

2. Click on the button labeled “Go to Settings” behind the Anti-Phishing Code.

3. You will now be prompted with a field where you can enter the Anti-Phishing Code. The code must be 6-20 characters with letters, numbers, and underscores. It is advised to choose a code that is not easily guessed but is easily recognized by you. 

You will now be required to enter your Google authentication code, SMS Authentication code, or Email verification code depending on which two-factor authentication you have enabled.

Once you’ve entered your two-factor authentication code, you will have created your Anti-Phishing code. Now all emails that are legitimate and from Bitforex will contain the code that you have set.

How to reset your Anti-Phishing Code

1.  Click the ’Change’ button behind the Anti-Phishing Code.

2. Enter your new Anti-Phishing Code in the field, remembering that the new code must be 6-20 characters with letters, numbers, and underscores.

You will now be required to enter your Google authentication code, SMS Authentication code, or Email verification code depending on which two-factor authentication you have enabled.

Once you’ve entered your two-factor authentication code, you will have updated your Anti-Phishing code. Now all emails that are legitimate and from Bitforex will contain the new code that you have set.

Frequently Asked Questions (FAQ)

Instructions on how to disable SMS Authentication

If you can receive the SMS verification code with your previous phone number, you can follow the instructions below to unbind: 

1. Login to [Security Setting Page] - [Mobile Phone] and click on [Unbind]
2. After verifying SMS and Email verification, your account will be successfully unbound. 
If you can not receive the SMS verification code, please submit a request with the following information to unbind: 
1. Fill out your "Asset Info" which includes Token/Coin types and amounts.

•  (e.g.: I have 0.1 BTC and 100 USDT in my account, etc.)

2. The latest "Deposit or Withdrawal" record. (Include time, token/coin type, and amount)

•  (e.g.: I deposited 100 ETH on 2019/06/20 at 21:00 GMT+8 or I withdrew 0.5 BTC on 2019/06/21 at 22:00 GMT+8, etc.)

3. The latest trading record includes trading pairs, time, and price. 

• (e.g.: I bought 1 BTC via BTC/USDT trading pair at the price of 8,000 USDT, etc.)

4. A self-portrait photo of a hand-held ID card with written notes: To BitForex, I will take all responsibilities once unbinding the phone number of my account, plus the date and signature. (As shown below)

I understand, Submit the unbinding request now

(We will contact you by email within 1-3 business days)

If you have any further questions, please contact our Online Customer Service

Disable Google Authenticator

If you need to "Unbind Google 2FA, please read the information below and submit a request with relevant information uploaded in the attachment:

1. Amount, date, and token names of deposit and withdrawal;

2. Fill out your "Asset Info" which includes Token/Coin types and amounts.

•  (e.g.: I have 0.1 BTC and 100 USDT in my account, etc.)

3. The latest "Deposit or Withdrawal" record. (Include time, token/coin type, and amount)

•  (e.g.: I deposited 100 ETH on 2019/06/20 at 21:00 GMT+8 or I withdrew 0.5 BTC on 2019/06/21 at 22:00 GMT+8, etc.)

4. The latest trading record includes trading pairs, time, and price. 

• (e.g.: I bought 1 BTC via BTC/USDT trading pair at the price of 8,000 USDT, etc.)

5. A self-portrait photo of a hand-held ID card with written notes: To BitForex, I will take all responsibilities once unbinding the Google 2FA verification of my account, plus date and signature. (As shown below)

I understand, Submit the unbinding request now

(We will contact you by email within 1-3 business days)

Any question?  Online Customer Service

Platform Security

Cold Wallet

Our cold storage maintains more than 98% of user funds in an offline, multisignature wallet, requiring 4 of 7 hardware security modules (HSMs) in possession by globally-distributed management team members to approve all transactions. If an administrator is compromised and forced to log into the platform, a single HSM would not be sufficient to initiate transfer of funds. The challenge to acquire enough of these devices to access cold storage is tantamount to impossible.

Hot Wallet

Our hot wallet maintains only the funds necessary to fulfill withdrawals in the queue, approximately 0.5%. To refill the hot wallet, 4 of 7 HSMs are required to initiate a transfer from the cold wallet to the hot wallet.

Data Structure

BitForex migrated to a new data server and our expanded security team performed a comprehensive audit of our entire stack, including a deep analysis of all source code and dependencies.

DDoS Protection

Intelligent load balancing and failover routing among servers help to increase performance. Real-time malicious traffic detection blocks malicious server requests. Automatic inline mitigation measures decrease latency and increase uptime. Through encrypted connections with HTTPS TLS 1.3, price and performance are improved.