Contact the editorial team

Reviewed by the Crypto Philippines Editorial TeamUpdated September 28, 2026 · 3 min read

Write to us at contact@crypto-philippines.com. We are a small editorial team without a phone line or walk-in office, and email lets us check your message against the sources before we answer. You can write in English or Filipino.

What to write to us about

• Corrections. A wrong fee, an outdated limit, a closed outlet or a licence change. Please include the page link and, if you have it, the official source. See our corrections policy.
• Press and media. Questions about our guides, data or methodology. Our rating methodology may already answer them.
• Partnerships. Platforms and companies are welcome to get in touch. A partnership never changes the facts we publish or how we score a platform.
• Reader feedback. Topics you would like us to cover, cities we should add, or anything that was unclear.

We aim to reply within 2–3 business days. Corrections that affect licence status or safety information are handled first.

What we cannot help with

We are an information site, not an exchange, broker or adviser. We cannot:

• recover lost or stolen funds, reverse transactions or unfreeze accounts;
• contact an exchange or e-wallet on your behalf;
• give personal investment, legal or tax advice.

We will never ask for your password, seed phrase, OTP or ID. Anyone who offers to “recover” your crypto for an upfront fee, including someone using our name, is running a scam.

Where to report a crypto scam

If you have been scammed, act quickly and keep every screenshot, wallet address, transaction ID and chat. These are the official channels:

• CICC hotline 1326. The Cybercrime Investigation and Coordinating Center runs the Inter-Agency Response Center hotline 1326 for online scams, phishing and investment fraud, and relays cases to agencies such as the PNP and NBI. Website: cicc.gov.ph.
• SEC. Report unregistered investment schemes and unregistered crypto platforms soliciting in the Philippines to the Securities and Exchange Commission, including through its i-Message Mo portal.
• BSP. If your problem is with a BSP-supervised institution, such as a licensed exchange, e-wallet or bank, complain to that institution first. If you are not satisfied, escalate to the BSP Consumer Assistance Mechanism through the BSP Online Buddy (BOB) chatbot on the BSP website, or email consumeraffairs@bsp.gov.ph. The BSP’s complaint guide explains the steps.
• Police. For crimes such as fraud, extortion or robbery at a meetup, report to the PNP or NBI.